Objectives of the Training 1. Highlight the Importance of Effective Communication in Healthcare o Emphasize that communication is central to patient care, mutual understanding, and shared decision-making. 2. Explain the Legal and Ethical Framework Governing Communication o Cover constitutional rights, the Health Act, and professional codes related to confidentiality and disclosure. 3. Identify Key Stakeholders in Healthcare Communication o Patients, families, healthcare professionals, and regulatory bodies. 4. Demonstrate How Poor Communication Leads to Litigation o Show common triggers for malpractice claims and how communication failures escalate conflicts. 5. Introduce Practical Communication Strategies o ISBAR for clinician handovers. o Teach-Back technique for patient understanding. o SPIKES model for breaking bad news. 6. Promote Collegial Respect and Safe Second Opinions o Avoid professional disparagement and maintain ethical standards during consultations. 7. Guide Professionals on Speaking Safely in Legal and Regulatory Forums o Best practices for maintaining credibility and professionalism. 8. Enhance Emotional Intelligence in Clinical Communication o Recognize non-verbal cues, manage stress, and balance empathy with clarity. 9. Bridge Communication Gaps to Improve Patient Outcomes o Move from information-giving to shared understanding and proactive communication. 10. Foster a Culture of Mutual Respect in Healthcare o Protect both patient rights and clinician rights while ensuring institutional support.